I’d give zero stars if I could, not to the fitters they were great, but the manager and surveyor in the Orpington branch plus the customer services are absolutely useless. I ordered over £2000 of luxury vinyl click flooring, a surveyor came out from the Orpington branch to measure up, I asked him a few questions which he never knew the answer to and acted as if he really didn’t want to be there. Evan tho our flooring was in stock we still had to wait just under a month for it to be installed. When the fitters arrived they were great but found that they were four packs short and couldn’t finish the job. My wife rang the manager from the Orpington branch who was very rude from the start. She refused to take any responsibility for the surveyor who had messed up and even tried to blame the fitters for not picking up enough packs(which they had). She said she’d find out if there were anymore packs in stock and get straight back to us. After a couple of hours of hearing nothing my wife rang the manager back only to be met with her rude attitude again. She said she had ordered the four packs and we will have to wait until the next big delivery to the Orpington branch which will be about a week and then wait until the fitters can return to finish the job. We wasn’t very happy with having to wait that long again only having half of our lounge floor down, so I asked her if she could possibly get it here quicker by courier or sending someone to pick them up( even I offered to pick them up myself) considering they were still in stock and not very far away. But she just kept saying “can’t do that” to everything we were asking, no explanation why just “can’t do that” My wife then rang customer services who were absolutely useless too. They gave us a case number and said they would investigate, but we haven’t heard a thing from them and probably won’t either. No mention of compensation or a meaningful apology. I really wouldn’t recommend Carpetright at all especially after reading hundreds of similar bad reviews. There’s plenty of other carpet and flooring companies out there that don’t just keep passing the buck and treat you like dirt. Do you research.