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Vicky-Edinburgh
Do not use this Company. No customer service and no responsibility when things go wrong. Ordered two carpets, fitter didn’t arrive till 6.30pm so we had to leave him to it (we weren’t living in the property). We came back the following day and it looked like the carpet had been eaten…….absolute state but most importantly, a large hole in the harth of the 1930’s fireplace. No mention of this. Of course, the fitter has denied everything and now advised that I have to take him to small claims. Carpetwrong have totally washed their hands of it. I didn’t contract with the fitter, I contracted with Carpetwrong. No customer service, no liability, no morals. Never using again and writing to the press-will put this all over social media too. Furious.
3 years ago
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Carpetright UK has a 1.6 average rating from 1,137 reviews

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