One star is way to much , I purchased a carpet for my hall stairs and landing waited 5 weeks was told to have area cleared for. Fitter my old carpet removed the night prior and put out I received a call mid morning the day of fitting to be told a carpet had arrived but was the wrong colour and it would take 6 weeks to receive my original order ( fitter recognized mistake not the store ) I was given two choices have the wrong carpet laid or wait neither was an option I am registered disabled housebound and have mobility issues to descend the stairs is at best precarious this would have been a extremely dangerous as my stairs had gripper rod on back and front giving little room for foot placement I explained this to store manager he could not have cared less the store would do nothing to help you would have thought the colour mistake was my fault Ibasically take the wrong colour or do without was there only response I asked if they would put the cheapest floor covering they had down at least on my stairs answer no I called customer services they were horrendous not sure which was worse eventually I had to make expensive decision and ask the store if I could purchase a cheap carpet myself from them and have it fitted of course they said yes so £200 later carpet and fitting ) I had a carpet down called following Monday to ensure my original carpet had been reordered sales guy couldn’t find any re order at all having shopped with carpetright over 25 years never again I intended to carpet entire house will be looking elsewhere shocked they can treat customers like this but happy to take money