I ordered a bed with matress and was told I was better getting a matress Proctor £75 so I got one the bed cost in total £1300 it had 4 drawers one either side next to my bed table this was a king size bed we paid for silver service when it arrived they almost chucked it together then I noticed the bed was the wrong one the drawers near my bed table were large ones I couldn't open them so they said we will tell the shop what has happened the correct bed arrived 3 weeks later and the delivery men after taking the wrong one away rushed the other bed in my bedroom leaving me to assemble ig good job I was able to and the matress weighed a ton after 2 years and 6 months my shoulder started paining and my partners arm was hurting I went to the shop in lockdown there was someone there he said you will have to come back when we come out of lockdown so it must have been 4 months then I told them the bed had a big ridge down the middle and where I slept I sunk in and it was putting pressure on my arm they told Ms to take photos of thr bed I would have thought that was there job I sent them to the shop then they sent them to the manufacturer I got a response later saying they didn't think anything was wrong with the matress and I would have to pay for someone to inspect the bed I told them I was getting onbudsman involved they arranged for someone to come out this was 4 weeks Tim's I waited in all morning no one came so I complained they said someone came out but no one I he didn't leave a note or anything no one came so the company said they will send someone else out another 4 weeks men while my arm is in lots of pain he came to my house and said thr bed is in spec and it would have to be another 4 inch lower for manufacturers to do something so I have gone 6 months for them to tell me this the matress with bed is 3 year old to say I complained 6 months ago the matress cost £550 pounds you get no help with this company a waste of time I cant recommend carpetright to anyone don't buy from them the matress is going I the skip when my new matress arrives hope my arm gets better then very upset with this company Kenny