Very misleading website! Recently I ordered two 4’6 double beds from your website. Yesterday the beds arrived but did not include the headboards. Luckily for me I had visited your Chester store prior to delivery as I wanted to see the beds in person. Whilst in store I was assisted by a very helpful member of your staff but unfortunately whilst looking at the beds it dawned on me that I may not have head boards included, as per the pictures on your website and on my confirmation order email which clear as day included a headboard. She checked my order carefully and she told me one bed definitely DID NOT have a head board but the status of the second bed was not clear. I had to call customer services to see if there was a headboard included with the second bed. Both the lady in the store and the gentleman on the phone could not work out if it had a head board with it. Eventually he clarified that it didn’t. The question being that if it took your staff some time to figure this out, how was I meant too? Your website is very misleading. I carefully picked the bed, the size, the number of drawers etc but at no point was it clear that the bed did not come with a headboard nor presented me with an option to choose a head board. If I had not found this out in advance there may also have been a potential problem for your delivery drivers yesterday who may have been faced with an unhappy customer. Both the shop staff and the customer care call handler both told me your website is deliberately misleading. They also told me to write to you as you apparently don’t listen to staff feedback, only the customers. The call handler also told me the only way I would have known about the lack of headboards is by opening the T&Cs. Yes, and fair enough I should have done this and read them carefully but you would think an option to add a headboard would be as clear as the option to add draws or pick the colour of the bed!!! Apparently, according to your social media reply, this option only appears if the headboard is available. After about 45 minutes of faffing with calling the call centre etc to clarify my order and search for the correct headboard I eventually purchased two head boards, one for each bed. Unfortunately one matching headboard was not available, and the staff don’t think it had been available when I ordered initially. This is disappointing given the money I have spent and is not really want I want as I now have a head board that doesn’t match the bed. This came at an additional cost of over £500 an expense I already thought I had covered. However, you also suffer in this as I would have bought the headboards regardless so actually due to the misleading “fault” on your website you are now having to provide me with two rounds of delivery and installation. This is costing you money! I want to write you as you are a big and reputable company. I do not understand why your website would not give an option of adding a headboard?? Ultimately this must be costing you money? I imagine there are many orders being delivered to people who are expecting headboards, which actually are not included. My beds arrived yesterday and they are beautiful…but if they had arrived without headboards, and had I not been aware of this prior to delivery, I would not have been happy. I would also question the number of people who initially expected or wanted headboards who may then take their custom elsewhere to purchase these? I certainly may have done if the lady in the store had not been so helpful and supportive. Furthermore, I will now have to sacrifice another day at work for a second delivery. This could have all been prevented by giving me a simple option to select a head board!! I hope you take this feedback seriously and can look into this matter.