Terrible - Ordered a carpet in May - we were given a delivery date - in early July the night before we moved all the ornaments, lamps and electricals out of the room as instructed. The following day the carpet fitter arrived to tell us that the carpet was too short and wouldn't be fitted. Then we were told it wouldn't be in stock until September. Now we are told that there still is no stock. They have had our money since May and no carpet and will not offer us compensation. We called the store manager in Reading and although he says his name is Mark he will not give us his surname and the company policy is not to offer compensation. I logged a complaint by email to the customer service number two weeks ago but have not had a reply !. I have forwarded it again today. Nobody cares !