We placed an order with Adrian at the stockport branch in june. The flooring was delayed which we accepted and after a few phone calls which I had to keep making we finally got a fit date. In August we were told a fitter would be at our house at 8am. At 9.30am a fitter turned up with a very young teenager saying he was not confident to fit the LVT as he only had very little experience and the main fitter had Covid . They had 3 days to tell us this but didn't so wasted a day off work. Now coming back in 2 and a half weeks as main fitter on holiday as well . We rang Adrian who said there was no other fitters working for them as most are young inexperienced fitters so they only one fitter to cover the whole of stockport. Customer service don't want to know after you have paid. Adrian doesn't want to know after payment has been made and couldn't be bothered to check if any other fitters were available in tge Warrington area or any other area to come to stockport. We wish we bought our flooring from another shop as from start to finish you are constantly chasing and will take about 3 months to get sorted. Adrian tried to turn the issue onto covid and was having a go at me saying covid still exists ect when that was not the issue here . The issue was you have sent an inexperienced fitter with a very young teenager who we felt sorry for to be put in that position to say they couldn't fit the floor to standard. Someone now has to book another day of work for the floor fitters to return and carpetright are not interested and don't do a compensation policy. NICE and I don't want to hear let them in and go to work as there is always an issue with carpetright. Please please don't make any purchases ftom carpetright and AVIOD Adrian. Ps when we ordered our floor with Adrian I went back to the store 3 days later as we over paid to collect the over payment Adrian was rude to me asking me for id and saying he had never seen me before when I purchased the floor from him 3 days earlier .