Lots of hidden (expensive by comparison) fitting costs, fitters wary some good some less so, one did a very bad seem, also had Grippers left poking through the carpet once, on another occasion bought 2 colours of same item for store collection, only 1 turned up on time, given petrol covid brexit excuse which is silly seeing as one turned up, it's simply inefficient logistics, there's no focus on customer service at all, not even at sales point. Will never use them again, given that there are hundreds of flooring shops how are they still in business. One said the deliver cost wasn't from the shopt to me but from the supplier to them, so how come shop pickup is free? Except it isn't shop pickup, when you get to the shop at the address given they tell you it's actually at am industrial estate down the road ... I could go on ... cause it's not like they're cheap, either .....