Been dealing with the Braintree branch and found them to be incompetent and unprofessional. They didn't inform fitter of laminate uplift, or of subsequent 2nd appointment to start the fitting. Then it transpired that the surveyor measured incorrectly resulting in more delays and a reorder of stairs and hallway carpet. We were left for a week with a lot of exposed grippers with a Toddler running about and told the solution to that would be we rip the grippers up ourselves. Customer Services made all the right noises but clearly wanted to pass the blame to us as we decided not to have carpet fitted that was too short for the stairs. No compensation forthcoming. We will never use again and will be posting this review on every forum and review site we can find. AVOID.