My 82 year old mother left a deposit to have a carpet fitted at the Chadwell heath branch in Essex , The service she got was a disgrace, its been 0ver 6 weeks to date there no response at all from the store by phone and the customer service at head office knows nothing about what the store is doing which is beyond me, I had to travel down from where i live, A 70 mile round trip to see the manager at the store guess what he was not there, then i was assured by the staff it would be delt with asap and they will in contact with me, its been 3 weeks since and we not nearer to getting her carpet, the down side my mother of 82 is now going to spend Christmas in a her home with not carpets. To sum up there service is a disgrace and should not aloud, i will have to now drive down again 70 mile round trip, something i could do without to get a refund and order it else where