Absolute shambles, 2nd time we have used carpet right in the last 12 months, both times rubbish. Don't turn up when they should, complaint from fitter because we live 12 miles away from the store, finally got first carpet done last December after ordering in September. Reluctantly ordered lounge carpet in November & and told it was in stocks would be in touch in 2 weeks to organise fitting. 3 weeks later got a call to say fitter would be with us first thing on 21st December. Waited in no call or no fitter up to 1pm, then fitter rang & said on his way. Turned up about 1.15, said couldn't manage it on his own it would be a 4 person all day job. Also had wrong carpet with him. He said he would go back to the store & phone once he had spoken to the manager. We heard nothing from the store for over 2 hours, we phoned the store was passed from one person to another, finally got to speak to the manager, said he would try & arrange for the next day(today) was expecting a phone call from the manager at 10pm, not heard anything so rang once again at 11 am after about 30 mins managed to speak to the manager, no further forward now saying he's arranging for tomorrow, after changing our plans today, & sitting & waiting. He was very rude & hung up on us. Still waiting. ¡!!! Avoid like the plague