Wow, I wish we'd read these reviews before ordering a carpet from Carpetright as we would have definitely gone elsewhere. We ordered the carpet back in mid Nov with a promise they would contact us for delivery just after Xmas. Not a problem, we could wait. Xmas then came and went and no news, so we chased the store for a delivery. Eventually confirmed as 24/1. Last Friday I checked with them that all OK and was told yes, we'll be with you late morning / early afternoon on 24/1. Its now almost 17.30 pm and no fitter has turned up. I have chased the store numerous times, eventually we got a message from the fitter saying he'll be with us within the hour, that was 1.5 hrs ago and still nothing. I'm not sure I believe them as it's gone from only one fitting before you, to now 2 fittings before you, plus I can't see how a hall, landing and bedroom carpet can be fitted now before end of day. I arranged to work from home today specifically to accommodate this fitting and we've emptied all the furniture out in prep - what an absolute waste of time. I'll be contacting them for a refund as I'm not sure I have any confidence in their ability to deliver. I hope I'm proved wrong.