I have been dealing with Carpetright since August 2021 till now. Our experience with Carpetright was that there was a lack of communication, the actual fitting company didn't do a very good job with the place meant of the wood and the cutting was rough around the edges. Once the company receives their payment they aren't very responsive to complaints about if there is a mistake seen by us, the clients. But also the actual manager and the complaints department are very dismissive of our complaints and do not take responsibility. Thie fitting company never shows up to fix the mistake that THEY made saying that they have another job to do and that they don't have time to come and fix their mistakes. I also saw felt that the actual people doing the job were very rude and borderline racist making comments like "I know what I'm doing, I'm the one with the education." Today I'm waiting for them to arrive after them cancelling this Tuesday and I still don't even know if they will come. After this, all we are left to do is take legal action.