Disgusting service. We paid to have our carpet and laminate fitted in November promised to have it all completed by Christmas we had it finished last week February 2022! We were promised the carpet and laminate to be fitted at the same time they have no commutation with each other as when the carpet came we were told the laminate wasn’t! Rang the store manager of Chelmsford store who ensured we could have our laminate fitted asap then a call from laminate saying no there’s no spaces. So carpet fitted and waiting for our laminate for weeks after! Laminate came and told us we needed to pay to have our floors evened out. We should of been told this could of been a possibility as we could of chose to just have carpet. Had to pay extra for that then when it was finally fitted they said the doors wouldn’t fit as there too long something the other guys didn’t clock so another expense we had to pay to get those sorted. The level the laminate was done to was poor and the amount of money and delays we put into this the service and workmanship was disgusting. We saved for this and instead of feeling happy with our carpet and floor it just makes us mad. Awful experience manager of Chelmsford store and all customer service have been awful! Offering 10% for the carpet when that’s not even half of the issue. We spent a lot on the laminate and all the extra issues we weren’t told about with that. We paid to get this all completed by Christmas the carpet wasn’t fitted till January the laminate weeks after that, the runner last week! The service throughout this has actually been shocking and they all need to be retrained or seriously looked into. Look at their twitter and you can find complaints similar to this we wish we had looked before choosing this company.