I ordered two carpet online 18th Feb. Other than an immediate receipt of paying £700 I've heard or seen nothing. I called your Norwich shop who can gave lots of excuses but offered no update on this order, I've also tried phoning your main number to no avail. I've emailed again to another of your contact where I had a reply from Dianne who said Norwich branch would call me, despite stating that I had already called them. This is beginning to feel like a scam? If it is not, then your online service is dreadful. Carpets I bought form other online companies arrived within 3 days. I've now lost my slot for the carpet fitter. I'm concerned and very disappointed and wish I never placed this order with you. I still have no carpets! Order number: 0000018409079