I would give zero stars if I could. Carpets ordered several months ago but 4th April was the earliest available fitting date. Waited in all day and phoned several times for updates. Nobody could tell me anything. Eventually, the fitter phoned to say that he was having problems on another job and couldn't be with us at any time. He offered us Wednesday (two days late) as an alternative. I said that was not acceptable. I phoned the store (Farnham Surrey) again and, after I threatened to cancel the whole order (4 rooms), they phoned round to get me a fitter for today. He hasn't turned up. I have received no updates. The phone at the Farnham store is not being manned. A prerecorded message keeps referring me to their website. I have no idea what is going on. Be warned, this company uses sub contractors and so Nobody is accountable. I will be cancelling the whole order and getting my money back. Absolutely useless company. Go elsewhere.