DREADFUL COMPANY. I raised a complaint to the local store where I had purchased the carpet as it deteriorated beyond reasonable within a year of purchase. The store representative who came to take pictures agreed that the carpet should last a lot longer, it looked matter and simply was unfit for purpose (i.e. for stairs and landing). Subsequently, the local store gave me confusing messages about pursuing my complaint, pushing me from pillar to post, asking me to contact the manufacturer directly(totalling incorrect procedure as I, as customer am not privy to the contract between Carpetright and any of their suppliers). Of course I did not get anywhere. Eventually, I asked the Head office to deal with my complaint. NOBODY at Carpetright Customer service has acknowledged my complaints TO THIS DAY in which I raised numerous concerns. My complaint remains unresolved, nobody is responding to my emails and I am left OUT OF POCKET with a shabby looking carpet. Please avoid this retailer as it is utterly unprofessional, uncaring and only interested in making profits. Terrible service all around. AVOID, AVOID, AVOID.