Absolute dreadful after sales service. Staff have no product knowledge, what so ever, my carpet certainly wasn't fit for a 4 bedroomed house, i was wrongly advised, and it should of been made clear that i was buying a cheap, thin, rubbish carpet, and that after 3 months would look like its been down for 5 years, plus!!!! Worst carpet i have ever purchased, thin, completely flat, pile nearly down to the bare and looks like one big mess, its all pressed together and after having the Manager out, he told me to rake it to bring the pile up???? The Manager took photos and told me he would get back in touch. Obviously he didn't, i had to chase him, only to be told my complaint had been rejected. They rejected it on the photos that the Manage had taken - quite incredible. So that's it, they wont rectify the fact that i was sold a carpet that i paid thousands for, its clearly not right, yet they stop there. Carpetright you should be so ashamed, not looking after your customers. Reading all the poor reviews you will soon realise, its not about just taking the money- after care service is just as important. I only wish i had read the reviews first!!!!!