Very bad experience
Very bad experience, ordered carpet for 4 bedrooms and landing, estimator came and he saw the rooms, we asked for room clearance service, and they accepted for an extra charge which we agreed to pay, and it is in the invoice, on the day of the fitting, they came and said the furniture are heavy and can`t remove it, and they left us in the mess, I contacted the store what is happening, they said there is no manager to solve the problem, and the fitters are gone to do another job, how come they have another job waiting for them when they are booked to fit our carpet, they come to my house at about 10:30 am, and left 11:00 am, I phoned the store at 12:00 they already have another job. They say to me will phone you back, no one calls back, I called the head office and again they said will call back and no one called back, I took a day off from work, my house in mess, because all the wardrobes are emptied, no one care about all this. Not the service you expect from a big company and big name like Carpetright.
2 years ago
Carpetright UK has a
1.6
average rating
from
1,137
reviews
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