Avoid. After choosing our carpet and booking in for the fitting. We ripped up the old carpets leaving the underlay and grippers ready to go. Waited for a phone call as we were told between 9am-10am we would get a call from the fitters to say when they were going to come. Not a single murmur. Tried to contact the store and left messages but no response. Then contacted the 033 number, he also tried to contact the store with no luck, he then emailed them. We then got a phone call a bit later from another store to say the store staff were away and possibly the fitters couldn’t collect the carpet!!!!! Why book in when knowing the store and staff on holidays! We then complain to the main address who’s response is quite shocking to be honest!!! Saying that the booking in for a fitting is only an estimate! 1: we weren’t told of this when booking the day for fitters to come and 2: why the fudge would it be an ‘estimate’ knowing full well the customer needs to empty the room, carpet etc 3: i now have exposed grippers with 2 young kids toddling about 4: taking time off work to be here for an ‘estimated’ fitting and now have to take the time out on another where what is that only an estimate too so they may or may not turn up!!! I’ve not known anything like it to be honest! I know there is a lot worse going on in the world than carpet fitting but seriously!