Carpetright: an interesting name for a company that seems to have no concept of either Carpeting or doing anything right. Ordered Hall, Landing and Stair Carpet from the Croydon, Purley Way Branch late in November, in the hope of having it laid before Christmas. All details of sizes etc. provided to them, and they arranged for an Estimator to visit and do the final measuring up and calculations: when he arrived he was surprised that so much Carpet had been ordered, on account of the store failing to mention that the Hall was included in the fitting: he had been instructed that it was just Stairs and Landing: inspiring start! Once that had been sorted out, I discussed with the Estimator the involvement of the fact that there was a Stairlift installed, and he told me that there would be no problem as the Carpet Fitters were very experienced in that field, and would work around it in situ. I was told the Shop would be in contact to sort out the Fitting Date. A date was arranged, and I arranged to be available for the day. Nobody bothered to either turn up or even ring up to say that they were not coming: A wasted day. Another visit to the Store to complain and arrange another date. No explanation of the non-attendance. The Carpet Fitter rang me on the day of the re-scheduled install, saying that his notes mentioned a Stairlift being in place, and he informed me that he was not going to attend as the Health & Safety aspect of it prevented him from carrying out the fitting until the Stairlift was completely removed. Might be a viable idea if the Estimator was aware of that fact? Another day wasted. I duly arranged for the Stairlift to be professionally uninstalled, and informed the Store when this was completed. A new installation date was arranged, and I arranged another day to be available. The Carpet Fitter duly arrived, and mentioned to me whether I had previously arranged with the Estimator as to which direction the Stripe of the Carpet was to lie in the hallway. I told him that that had all been arranged with the Estimator, with the stripes laying along the length of the Hall, when he told me that was impossible with the amount of Carpet that had been arranged, and the Stripes would have to be across the Hall rather than along it. Another Triumph! He began laying the Underlay and the Edging Strips, then informed me that he did not have enough Underlay, and would bring more back with him when he went to collect the Carpet from its location: I rather jumped to the conclusion that a Carpet Fitter would arrive not only with enough Underlay, but some Carpet! Obviously not the way that CarpetRight operate! Before he had finished laying the Underlay that he had with him, the Store rang me to inform me that they had now discovered that the Carpet was in fact damaged beyond any possibility of it being used! The Carpet would have to be re-ordered and would take almost a week to arrive. Another day wasted, as the Fitter had no other option than to leave once he had finished Laying half the Underlay. I then had another call from the Assistant Manager of the Branch, apologising for the problem and offering me a rather measly £50 refund, which in no way would cover the costs of the time taken off from work to attend the Fitting Failures. I visited the Store to arrange yet another date, which was duly noted in the Fitting Schedule, and was therefore amused to be rang up the next day by someone wanting to arrange a date for the Fitting! Seems no kind of communication between staff at Purley Way! On the day of the scheduled Fitting, the Fitter rang me in the morning to check that all the Underlay had indeed been laid; I told him that only half of it had been done, and he told me that he had none with him, and would have to see if he could obtain some! Excellent work by the Fitters, who arrived with the Underlay and did a fabulous job: seems the only people showing any kind of professionalism were the ones not directly employed by CarpetRight! I have three more rooms to Carpet, and although I’m unsure of who will be undertaking the work, I am most definitely sure that it won’t be CarpetRight! Never again.