Carpetright Planner was great and that's where the joy of my experience ended. What they do not tell you is that the store farm the installation out to independent fitters and should there be any issues, tough. They did quite major damage to my fresh paintwork, chunks out of plasterwork and left a huge crack. Emailed the store and was phoned by an aggressive person who was not interested in my issues at all. One of the fitters was laying down looking at his phone on my brand new carpet and the other one left my toilet is a disgusting state. I have multiple grippers with large gaps underneath, one with big a dent, ripples in my existing carpet and one cut too short for the doorway. Plus a series of emails to their customer services department who were very apologetic but again down to me to sort it out with the fitter nothing they can do.