We were due to have a carpet fit next week but have been told that the carpet we have picked isn't in stock. While I appreciate stock issues can happen, it's unacceptable to report it a few days before the fitting (where I've already removed the old carpet ready for the fitter) despite having placed the order over a month ago. We had the same experience with another order we placed which I naively accepted as a one off. Further to this there also seems to be lots of confusion between fitters and store staff, I was asked to accommodate another date because there had been a mix up somewhere (naturally the fitter blamed the store staff and vice versa). This wasn't an issue for me as I'm at home most days, but could be problematic for others. If reliability and customer service is important to you then I would avoid carpetright at all costs. In particular I would avoid the Guiseley store where colleagues seem more interested in passing blame on each other rather than apologising to the customer.