Carpet and fitting were fine but they botched taking balance payment over the phone with the result that it went through twice. Although one transaction is off my account, the second one is stuck in pending and has prevented me accessing over £1000 of my own money. Despite begging them to clear this urgently with a simple email to my bank, they are trying to cancel the transaction which is taking days. And don’t reply saying to email customer service. I have been on to them several times already. It seems Carpetright Finance staff are gods who don’t speak to customers. Shocking.