Carpet fit badly. Carpet fitters said they hadn't noticed the flaw in the carpet until I pointed it out to them. Shocking - I spotted it in seconds! Weeks later I am still waiting for the carpet to be removed and replaced. Their excuse was they had to wait for permission to reorder it even though they visited and apologised for the flaw and the poor fit. Its currently a tripping hazard for my grandson. Rang yesterday - they said they would now reorder the carpet and it will be another week or two on top IF its in stock. We feel totally helpless, upset and frustrated and will never use this company ever again.