Absolute disaster, will never use again. Firstly we got someone in from carpetright to do the measurements, he missed a 1.5mx1m alcove in our bedroom, the fitters turned up and said they have enough carpet but not as 1 piece, we now have a line where the room meets the alcove as the fitters said the store would need to order again and couldn't say when/if it would be available, also once it was down we had accepted it. Secondly when the fitters turned up they were 11 square metres short of laminate which they only realised when they got low and had to rush off halfway through after a lot of calling around stores trying to source the required laminate flooring to match as the salesman hadn't ordered enough. They disappeared for 2 hours and returned to finish it thankfully with enough boards. Finally the fitter presented us with a bill for just under 960 pounds when we thought we had already paid for fitting, being a contractor I couldn't not pay them as it's their livelihood but it now means we can't afford our mortgage payment this month and will have to borrow off family to meet it. I can't fault the fitters in this, they were brilliant. Kept me informed during the install, did a pre visit and told us what prep we needed to do, they were great.(if you live in the High Wycombe area and get Sukhdip Singh him and his team are brilliant) Such a shame Carpetright can't match their service!
1 year ago
Carpetright UK has a
1.6
average rating
from
1,137
reviews
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