Pressure Selling and Fraudulent trading by Liverpool Aintree store. Breach of Consumer law 2015 work not conducted with reasonable care and skill. Mixed supply and fit contract Measured two steps and invoiced me 11 square meters. I queried and the girl told me steps were awkward. I established from carpet fitter and 2 other carpet companies confirmed there is only 6 square meters and carpet right had invoiced me 11. I asked for a refund the, carpet has not yet been delivered and the Aintree manager has refused to give a full refund. Avoid buying from Carpet Right or you will end up losing money and poor quality carpet. I was also ordering hardwearing carpet for the Lounge due to bi folds leading to the garden and asked the sales guy if the high pile Alabama was hard wearing, he replied yes it was. I later established it is not hard wearing hence not fit for purpose for this area and will look like a rag in a few months. I asked for a refund and the Aintree manager refused to provide a full refund.Carpets have not been delivered. Alabama carpet - only requested a quote, the house had been left uninhabitable by rogue builders and was clearly not ready for carpet for a long time. I requested a hard wearing carpet for high traffic area the bi fold room leading to the garden. I received a sample and to quote they sent a guy from Aintree to measure. Received a follow up call from a lady telling me I needed to give my card details now as the offer was a limited time and prices were going up, this would hold the price regardless if the house would not be ready for a long time. Now I am looking at carpets I checked the sample with a carpet expert and this is extremely poor quality not fit for purpose, low density and will crush. Under the warranty and consumer law Goods not fit for purpose I requested a full refund. The Aintree manager refused hence I am now in dispute to get my money back. After the response below telling me someone would call me back, they did and told me they would not refund my money for Alabama