I had a complaint about my carpet so I complained to the manager first then when he was fobbing me off went to customer services to keep phoning them up as they never replied to e-mails only to be given someone called Samuel who would look after my case,after about a month with him on my last call chasing him up only to be told that bad shading on my carpet was my fault for ordering this carpet but after reading the terms and conditions I find that if you order in store you can't cancel so now I have a carpet that's not fit for purpose that carpetright customer service say its hard luck and its my fault but what I did notice is you don't get the paperwork you signed back but a new receipt they print out and put in a wallet after only telling you the name and size you order but don't tell you anything about shading as I have been a customer for years I find it really shocking the way they now treat there customers and how they don't care about there name since its been under new management