I had a terrible experience with carpetright, cancelled our fitting date with 12 hours notice 2nd time they have done this. I tried to complain and It took two complaint forms 3 emails and a 40 minute phone call in which apparently I was first in the queue (I gave up and put the phone down) finally got a reply via email saying that dates given were provisional even though I have an email confirming delivery date and the manager in the Wolverhampton shop told me she would let me know if the fitting date changes for any reason (she didnt). I have had my whole house, over the years, carpeted by Carpetright and because of the terrible service from the shop and the diabolical service from their so called customer service I will never shop there again and encourage my friends and family to do the same. To say I'm annoyed with them is an understatement. Sort yourselves out Carpetright😠had to give 1 star if I had my I would have given zero stars.