Placed an order for fitted laminate on their website in early July, told 2-3 weeks for the flooring to arrive and then we would arrange fitting. Rang their call centre to chase end of August to be told the order had 'gone nowhere' and that they would 'push it through'. Chased again end of September, told the order had still not been processed. Was transferred to my local store who said that orders on the website never worked, never got sent through to the local store and that it was a known problem they were 'working on'. Rang the call centre again to request a full refund. They said this would have to come from the local store (the same local store that had never received my order....) and that the local store would contact me. There was no apology at all and the operative sounded completely unsurprised by my experience. It's now the next day and I am still waiting for a call. I will go into the store this weekend if needs be. I will never do business with Carpetright again whatever they promise!