Robert at the St Neots store offered appalling service and is a confirmed liar. I had three aborted visits where fitters turned up with the wrong carpet or didn't show up at all. He blamed the people who cut the carpet and then the fitters themselves, was impossible to get hold of on the phone and never answered emails, I had to drive to the store several times to try to resolve this. Like others I was offered a discount to calm me down (a small amount that didn't even cover my fuel and phone calls), however he then stopped answering my calls. I went to the store in person however he suddenly disappeared from the shop floor and some guy called Stefan claimed Robert didn't work there anymore and offered to 'take a message' (a message for who, you said he doesn't work there and that there were no notes on the system about any of this). He was obviously covering up for him and similarly showed no interest in the problem and avoided eye contact and kept walking away. The store closed anyway so I've got no chance of getting my discount now. It took months for a basic carpet fitting. I tried customer services but they're similarly evasive and a waste of time. Worst form of company, the store fronts, workshop and fitters are all completely separate entities so you can never get an issue resolved. AVOID!