I went on Thursday 13th July to your store in Colliers Wood. We chose our carpet and went to the salesman who started to take down our details. He asked whether there was furniture in the room, to which we said no it will be empty. God was his response. When asking about the underlay I told him that we already had a carpet down which had been glued to the floor and therefore just wanted the carpet laid on top. Boy, I did not expect the attitude and finger pointing to come next when he said they would not lay carpet on top of carpet because it was not Professional. When I asked whether they could lift it up, without being able to say we would pay for it "BAMB"!! In your face with the attitude, raised voice and pointing finger saying, No, it is your responsibility to take it up. With that in mind we left the store, no apologies, no nothing. Yesterday, we went to Tapi Carpets in Tooting, went through the same process however when the sales assistant talked about not laying carpet on carpet told us that this was due to potential rippling. Much more plausible. Anyway he also offered us the choice of his fitters taking it up but, it would cost us. We agreed to it, sale done. Big mistake done by your sales assistant because he cost you a sale, hurt your reputation because I will not be recommending you guys at all but certainly will recommend Tapi. Maybe your CEO should go undercover to find out what really happens in the shops and in the homes because since my one bad experience I have found at least 2 other people have had bad experiences with Carpet Right (different areas), different problems but..........