The worst customer experience ever with Carpetright, the carpet was mis-sold in-store with no advice given that wool carpets shed fibres, store level managers have no product knowledge or customer care skills. My bad experience with head office pretty much started, when I recently purchased a new carpet for stairs and landing with an order of nearly £1,100. The service was awful when complained. The carpet was poorly fitted and they done a terrible job. The Carpet was pilling and shedding after a month, when I complained to the head office and store where I purchased the carpet I was told this is natural for a wool carpet, now it is going bald on stair treads and constantly pilling looking like a second hand carpet. The company does not follow their own complaints procedure. Head is very Defensive. Refused to refund full cost. They are blaming the ‘independent fitter’ that they recommended, carpet supplied came pre-cut. Terrible service when I complained constantly, the staff are incompetent at head-office, no product knowledge. I SHALL BE SUEING FOR DAMAGES AND FULL COSTS. ANY CUSTOMER LOOKING TO USE CARPETRIGHT AVOID AT ALL COSTS. I WOULD NEVER RECOMMEND THIS COMPANY TO ANY CUSTOMER OR FAMILY MEMBERS.