Ordered an expensive carpet from the Chiswick store after producing a sample of the one we wanted, the salesman showed us the same carpet he had in the shop and gave us the name of it to order by telephone. They sent a cheaper version of the carpet. Went to the store to explain their error. The salesman became rude and abusive, telling us to go back in a week's time to see the manager, he argued and refused to assist us in any way. He constantly talked over our voice and told us to "get out of his shop". As we were in the right we insisted for an explanation, he then phoned the police but they had better things to do than to visit the shop for no reason whatsoever. We sent emails and spoke to Ms Tanya Ballard at their their customer service, but she was just as dismissive. We sent her pictures of our sample and the one they sent us but she accused us of sending her pictures of an old piece of carpet. In fact, the sample we sent pictures off was given to us by their Brentford store. When we visited the store later, the sample book which the sample was taken from had been removed from the store to hide the evidence, but we have pictures of the sample book taken from our previous visit. A very simple and straightforward matter but they dealt with it unprofessionally and in a deceitful way. We are forced to take legal action.