Their appointed fitter bodged the flooring so it lifts and mines (laminate). They take no responsibility for their fitters whatsoever, and pre the blame onto the fitter, refuse to confirm who the fitter is anyway as all records are destroyed according to them (BS) so when you approach the fitter to claim off their liability insurance, the fitter says it wasn’t him and it’s up to you to prove! Farcical company with no sense of decency or morals whatsoever, leaving us thousands of pounds out of pocket with a bodged lifting laminate flooring. Avoid like the plague.