‼️ Do NOT purchase from this company - they cannot be trusted and will just steal your money ‼️ Carpetright East Sheen have taken my money and are refusing to fulfil my order even though they have taken my money and have it in stock. You cannot speak to anyone with authority as the regional manager makes decisions and hides away in a ‘non customer facing’ role. To share the full timeline of events; - throughout June and July 2024 we discussed the order and costs. Delays or business issues were never highlighted. - Friday 5th July - placed £2,445.04 order instore. We were ready to fit from that day but was told at this point that one carpet would take 2 weeks (Friday 19th July) and another 6 weeks. Paid with gift card from my rewards scheme at work and used my personal debit card to purchase this - Friday 12th July - I now know they stopped taking orders unless fitting next day. They’ve also said that all customers with pending orders were contacted to offer cancellation and refund but I was never contacted! They just took my money knowing my order would not be fulfilled - Wednesday 17th July - was called by East Sheen branch to say carpet not being fitted Friday 19th as there has been a delay with supplier - which I now know why. Was not updated on situation with business or offered opportunity to cancel orders and told someone would call back with update that day. No one called back at all. - Monday 22nd July - called to find out business was in administration and all orders are not being fulfilled. - Thursday 25th July - visited store but still closed due to IT issue - Friday 26th July - visited East Sheen store and discussed with manager who said he feels they should fulfil the order as this is a unique case but it’s regional managers approval needed. I called for an update Saturday, Sunday, and Monday, as no one called me, but there was no update. On Tuesday I called and had call back with the update that the regional manager wasn’t willing to approve this order, even with one of the carpets already in the warehouse. I’m now also aware that debit and cash orders are being fulfilled as ‘goodwill’ so I do not understand why my order cannot also be fulfilled? The gift card was bought and redeemed 2 weeks before carpetright went into administration so I know, as I work closely with the gift card industry, the money would have flowed back into the carpetright business, just as cash and debit payments would have. I also paid for the gift card with a debit card through my company rewards scheme. I am a loyal customer having placed a similar sized order just 2 years ago when we moved to this area - having been recommended by a neighbour. I’m not one to give bad reviews but I feel very unfairly treated the whole way through this process, strung along and that they have responsibility to fulfil this order, just as they are with similar debit card and cash orders. I do not want a refund, I just want the carpets we took months discussing fitted. Jamie Saunders