Bought a bed from carpetright New Malden. This bed is very hard compared to the one that we tried in the store. I Asked the manager if there could be a problem with it and he said that he would call the company that made it and then he would get back to me to let me know what can be done about it.I have phoned every other day for the last two weeks because he has not done what he said he would do. He promises to phone me back but never does. My husband and I have a bed that we can't sleep on because it gives us both pain. I've even asked to swap it with the showroom model just so we can have a decent nights sleep! THIS IS NOTHING LIKE THE SHOWROOM BED THAT WE TRIED OUT IN STORE.