I dealt with the Oxford branch. The person who visited me for the consultation and measurement was a good professional, polite and very nice. He gave good suggestions. Then I had to go to the shop where I selected the carpet but discovered that it would be possible to fit the carpet only in two weeks' time. Those two weeks passed yesterday when a team of four men came, removed the old carpets, and started fitting. These gentlemen left my newly painted walls all destroyed, despite the fact that I had warned them to be careful and I was also around all the time. They did not have any training in this field and behaved as if they were doing this job for the *first* time! They forgot some parts that I ordered (linings by the door) and did not even apologise for that. They fitted the old ones back, until I insisted that they would need to bring new ones the next day (hope that happens today!). They fitted the carpet on the stairs very poorly, with huge bumps here and there, and refused to acknowledge that. Finally, they asked me if they could leave black bags full of my old carpet outside my house, to be picked up by them in the next few days. I said: 'no'! Overall, my biggest problem is that the walls are scratched and need repainting (they were painted only three weeks ago). I would like to discourage all customers from using the Oxford shop and their contractors. I finally spoke with the manager Paul Carvell today who told me that all of those issues need to be resolved with the fitting team. Moreover, when I asked him how I can leave a review for the product on the carpetright web-site, he had no idea how a customer can leave a review. Neither the customer service people (Paul Mcsee in the central office) have any idea how reviews on the carpetright website are submitted... this is all rather surprising to me and I would definitely not recommend this store.