Ordered carpet for our living room, hall, stairs, landing and bedroom after a visit from a very professional salesman. This order was placed with the Norwich Sweet Briar branch Then the problems began.... Initially given a installation date 2 weeks later which I accepted and duly booked the day off (rearranging clients etc. so I could get the day off) Carpetright rang the night before to cancel as the carpet hadn't arrived in the country from Belgium. After much discussion, involving promised phone calls that never happened, and different versions of the story from different staff members I arranged installation for the following week (today) only for the fitters to turn up, roll out the carpet and show me a fault in it! I'm now on my 3rd proposed installation date and still no idea if will finally get the carpet next week. The customer service is awful, the staff mouth all the usual platitudes but couldn't actually care less. They told me that they actually have stock in the UK for the carpet I'm waiting for but cant get me any any sooner as "it doesn't work that way" ALL THE PROMISES UNDER THE SUN BUT THEY DONT DELIVER. AVOID LIKE THE PLAGUE.