This review is regarding my experience with the Abingdon store. How on earth anyone could accept notification 30 minutes prior to the booked carpet fitting time that the fitter can no longer fit the carpet today is acceptable customer service is beyond me. I have taken the morning off work to allow such fitting and as such I am left out of pocket at their expense. Their head office have refused to compensate me for their error and as such we are now without flooring for a further 3 days until they can fit us into their schedule. If we hadn't already ripped up our flooring at their pre-fitting request, we would most certainly be cancelling our order with them. We will not be using them again, nor recommending them to any of our friends or family. Absolutely terrible customer service from both their assistant manager and head office. Avoid unless you're happy to be let down last minute.