I ordered kitchen floor covering from the Kidderminster shop. When they came to fit it we discovered there had been a leak under the old covering so we had to wait for the floor to dry. I telephoned the shop and booked a fitting date 10 days ahead. When , on the morning of that date, I had had no contact from the fitter , I phoned the shop. I spoke to John who said he would contact the fitter and phone me back. No call came. At 2.40pm after trying numerous times and getting an answerphone I managed to get through to John again. He just said hello and then passed the phone to the manager, Christopher, without telling me what he was doing. Christopher then accused me of shouting at him, oh dear poor lamb. I was not shouting I was talking emphatically to get my point over. He said the fitter wouldn't be there on that day as he needed notice. I told him I had booked it in with a woman in the store 10 days earlier. He said it was not in the diary and they would come in 6 days. In the meantime the vinyl is stuck in my conservatory where I need wheelchair access. He refused to apologize and just said that the woman wasn't in the shop. I suggest that both John and Christopher go on some PR training asap. It is not my fault that the woman did not record this in the diary. I have complained to Carpet right head office but they were US.I have used carpet right for 15 years. I will never ,never use them again. I frequently give them order worth circa £1000 and they treat you like a bad smell. They have made a mistake and they need to rectify it.