We purchased a carpet and really looking back we should have left the store before we completed the transaction. The customer service was appalling but we went along with it and arranged a fitting date. Not a word from them so I called them at 8:30 on the morning to be told it was a morning appointment and would be fitted between 8 - 1.. at 1:15 still no sign of them so I called the store to be left holding for almost 10 minutes to be them given the most lame excuse of a mix up as there were 2 fittings arranged for the same surname. I demanded that the carpet fitters needed to be with me within the hour otherwise I would be down to the store for a refund. I was then told they would call the carpet fitters but guess what ..... they were unable to contact them. I then called head office and they contacted the store and I was then told I would be contacted within 5 minutes. A fitter then called to say he was going to the store to collect the carpet and would be with me asap. On their arrival they informed me that they knew nothing about the job. I was very aware that it was not their fault. So the moral of the story is avoid Gravesend Carpet Right