We live in Margate and wanted carpet for our rental house in Woolwich, so we ordered at the Broadstairs branch. Very helful assistant, we were impressed. However, that was as far as the good bit went. An estimator was sent from the Charlton branch and in due course an estimate arrived, not meeting our requirements at all. After extended email correspondence we went into the shop again and talked to the same assistant. We realised that the estimator had completely failed to understand the job. So arranged another visit. I went all the way to London to meet this guy, who didn't arrive in the promised time slot. So phoned Charlton, who at first denied all knowledge of the appointment, then asked whether they could use the measurements taken at their last visit! I explained why that would not be acceptable and they reluctantly said somone would be there 'within half an hour'. The estimator duly arrived, was very surly and sarcastic and said he hadn't measured one key area at all. He was persuaded to measure all again and ended up including three times the number of door bars. That was on Sunday, this is Wednesday and we have heard nothing further from them. Talk about rubbish communications and how not to impress customers. Needless to say, this is one customer Carpetright has lost.