Ordered a stairs & landing carpet plus beading for my laminate. Waited in all day Monday 23/1 - Afternoon fitting 2:30 pm - no communication from fitter - morning wasted. Fitter arrived with no beading so I said I would not be paying as the amount I had been advised to pay fitter was for the whole job to be completed. Carpet Fitter was very rude about this. Arranged Thursday 26/1 fitting for beading 5pm. Fitter did ring 30 mins before arrival (My 2nd wasted day) Wood fitter arrived - did beading - no door bar to cover gap between cloakroom & hallway. 2 weeks to order door bar (had been missed off my order - like how is that my fault I did discuss?) Anyway arranged fitting for Thursday 9/2/17 - waited all day - no show a problem job. Arranged Friday 10/2 - between 10am & midday - no show. Saturday 11/2 morning - by lunchtime - no show. Monday started work with new employer after a 2 year break - Was with previous employer 20 years so you can imagine how stressed I felt anyway! I wasted more than 18 hours waiting for someone to arrive, Door bar finally fitted Wed 15/2. These events wasted my last few free days & loads of extra stress Stairs very poor standard, Such a shame as the wood fitter did a good job & also laid a bedroom carpet (both good). Have had Carpetright for a previous stairs carpet & a lounge carpet & both occasions good job done. I would now be very reluctant to chose them again after the 2017 nightmare. This is a pity as I had been really happy with previous experiences of them.