The contractor that Carpetright sent to fit my carpet let them down badly. They missed the first installation appointment which meant I wasted a day at home waiting for a fitter that never arrived. Then on the second installation appointment the fitter hit a nail through an aluminium plate and into the central heating pipework. Water everywhere and an expensive plumber visit to fix. Afterwards, Carpetright refused to contribute towards the plumber costs. This is disgraceful considering I wasted an unpaid day at home waiting for a fitter and then spent a couple hundred pounds for a plumber to fix a problem caused by a careless fitter supplied by Carpetright. This was the branch in Old Kent Rd, London.