Buyers beware. I have been communicating with their head office in respect of overcharging for fitting charges. The charges on the invoice is very unclear and when questioned, realise that they have charged me £21.65 per square metre for fitting vinyl. However, when they eventually responded to my complaint (29 days later claiming their email system has went down and their customer service department was short staffed) I insisted the fitting charge was broken down for carpet and vinyl. To my amazement, they quote £4.00 per metre for fitting then add 2 x 1 metres of vinyl supplied, fitting charge £43.30 and they advise this is the correct price? I have decided to raise a small claims against Carpetright which although will be expensive, court costs will be added to the refund I'm due as I am now into 34 days of the complaint and they still have failed to answer my questions. Poor customer relations, inadequate customer care and a local Hamilton branch scamming customers for fitting charges. Many colleagues I have spoken to work around companies going into receivership so buyers beware if parting with cash sales, you should firstly avoid them and seek your purchases elsewhere than Carpetright, or if stuck, ask them to fully explain their fitting charges in full and if still stuck in a sale, use a credit card. In the event of administration, buyers have better rights to claim your money back.