Carpetright is so wrong, wrong, wrong. Quite frankly, it is rare to encounter a company so far from understanding customer service, with staff so ambivalent about sales. My experience is worth sharing just because, if nothing else, it is entertaining to know how bad a company can be and how demoralised a workforce can appear. I completed an online form for a free home quotation for carpets. Within the hour I received a call asking me to attend the nearest store. I made time in my day and went in store. While there I was shown various products and then amazingly provided with a quote for rooms yet to be measured. How bizarre! Then I was asked to leave a £100 deposit for the company to measure my flat. At this point I had been in store for 40 minutes. There had been no mention of a deposit on the website, no mention by the staff until I was leaving. Obviously I refused, explaining that they should make this policy clear upfront. The response was shrugged shoulders and a so what, tough sh*t attitude. Amazed at this response in a store where there were 5 staff doing nothing and one customer, me. Nobody suggested that they could attend to measure up my property as they were clearly too busy laughing and joking with each other to care. On returning home I wrote and emailed a letter of complaint to the company, expecting a prompt response to a bad customer experience. That was over five days ago, still no response. Having spoken to the complaints department earlier I have now been informed that the company acted appropriately. Wow, how delusional? Good luck Carpetright, I expect to see you flounder and fail in the coming months and years. You are failing in the basics of your job, failing your customers and failing your staff. The arrogance demonstrated by the complaints department, was in itself, spectacular. I genuinely feel sorry for the staff and urge them to seek some training, before the inevitable layoffs and closures. Thank god I didn't employ these feckless, workshy morons. I shall spend my £2, 500, elsewhere. A lucky escape for me. This complaint implies that I would give the company a 1 out of 5 rating. I wouldn't. It would be zero at best.