I'm a previous customer of carpetright but since last time, standards have declined sharply. The in-store experience was lack lustre but we figured the floor was the important thing, not service in-store. The fitter came. Took ages, brought someone who seemed to do very little. He then asked me what I thought. I raised a couple of concerns after a cursory look and he argued with me. Someone in my home, being paid to provide a service, argued when I gave my opinion. In the end, I was getting upset so I just paid to get him out of my house. After he left I looked more and found more issues. I called to complain but was told the original fitter has to come and view the floor. He insisted on trying to fix it when he came. Made a bigger mess in some areas, and sealed it with clear sealant so the mess was not only visible, but stuck there. After this, the manager came to view it after the fitter insisted no-one could do a better job than him (modest, obviously). I showed him the obvious areas and mentioned the fact my new bathroom cabinet underside is now covered in sealant, which I can't imagine how it got there. His instinct on how to fix the situation was to suggest they rip the flooring up and refund us. He has given us time to decide on either this or replacing the sealant but I don't want that man back in my house. Neither does my husband. We're chalking it up to experience but we will go elsewhere to recarpet the rest of the house. They lost a good customer and several more since a colleague at work has also had a shoddy job recently.