I am so disappointed with carpetright. I bought some laminate flooring in January after being told they could fit it straight over my parquet floor. When the fitter arrived, he said otherwise and insisted that boards be put down. He then went on to fit the floor and was absolutely awful! He was late, on his phone half the time, cursing and swearing. He made a complete botch job of the floor, leaving gaps in the laminate and hacking away at the door frames so they sit far too high above the floor. I contacted carpetright who came out and insisted there was nothing wrong with it until challenged by a friend of mine who is a retired floor fitter. They offered to remove the laminate and refund me for the floor. That's something I guess but they said they would sort something out but I still don't have a floor 6 months on from purchasing it and my door frames are a complete mess. The manager at the store keeps fobbing me off saying that he's dealing with staff sickness and they're just too busy. I have never complained before, but I had to send the email to customer services twice before I received a reply. It's a shame because I've had carpets from them and they've been great, but I will never purchase anything from them again and neither will my friends/family. If you have any problems with them then they are dreadful. I would definitely steer clear.