Do not use, save yourself weeks of stress please! Waited a month for the thousands of pounds of carpet we ordered, we arranged a specific date for it to be fitted as our new sofas were being delivered the day after. On the day before I called up to check all was okay and was told oh they had been meaning to call and that the carpet hadnt arrived so they werent doing it now. We got promised they would do it the following friday and had to pay for our sofa to be held at the store longer. An hour later we were called and told actually they wouldnt be doing it at all as the carpet we chose was no longer being stocked and so we had to go in chose a new one. We ended up choosing a carpet of the same colour in order to match everything we had bought already but at the detriment of having a lower quality carpet which was cheaper but that we never got the difference in price back from. All of our underlay was chosen for us as we asked for their 'expert' advice and trusted their judgement. Someone came and measured all our doors and said we wouldnt need them trimmed. Came to the day and surprise surprise the carpet didnt fit under the doors as they are completely incompetent! They therefore proceeded to have to take all of our doors off the hinges to lay it. The manager then went into some sort of hiding and we couldnt get hold of him for 2 weeks and whenever we called anyone even the complaints head offic they said we'd have to wait to speak to the manager. Bearing in mind this was a new build house so we were eaiting to be able to move in. 2 months after we originally ordered the carpet we finally moved in. After having to get a carpetenter out to quote to shave our doors out of our own time, eventually carpet right got someone out to do it after we threatened legal action. PLEASE JUST DO NOT USE THEM. We didnt even get any of our money back. We cut our loses in the end as the stress was making us ill. This was in the Exeter branch. I cant say much for any of the others but I wouldnt risk it!